Last Updated: 8 February 2026
Effective Date: 8 February 2026
Legal Entity: Gift Curated Ltd, Tillywhally House, Milnathort, Kinross, Scotland, KY13 0RN
These Terms and Conditions ("Terms") govern your access to and use of the website operated by Gift Curated Ltd ("we", "our", "us"), including any content, functionality and services offered on or through our website. By accessing, browsing or using this website, you acknowledge that you have read, understood and agree to be bound by these Terms in their entirety.
If you do not agree with any part of these Terms, you must not use this website or place any orders through it.
To use this website, you must be at least 18 years of age. If you are under 18, you may only use this website with the involvement of a parent or legal guardian. By placing an order, you confirm that you are at least 18 years old or that you have the consent of a parent or guardian to do so.
These Terms constitute a legally binding agreement between you and Gift Curated Ltd. They apply alongside our Privacy Policy, which also governs your use of our website and is incorporated into these Terms by reference.
Gift Curated Ltd operates an online retail shop specialising in curated premium gifts, gift boxes and hampers, home fragrance products, candles and diffusers, personalised gifts, stationery and notebooks, kitchen and dining gifts, wellness gifts, and occasion-specific gift collections. We source products from independent makers, artisan producers and trusted brands primarily within the United Kingdom and Europe.
Our services include:
We make every reasonable effort to display product colours, materials and dimensions accurately on our website. However, the actual appearance of products may vary slightly from the images shown due to differences in screen settings, photography lighting and natural variations in handmade or artisan products. Such variations do not constitute a defect.
We reserve the right to modify, suspend or discontinue any product or service at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension or discontinuation of any product or service.
When you place an order through our website, you are making an offer to purchase the products you have selected. All orders are subject to acceptance by us. We will confirm acceptance of your order by sending you an order confirmation email containing your order number and the details of the products you have purchased.
A contract between you and Gift Curated Ltd is formed only when we dispatch your order and send you a dispatch confirmation email. We reserve the right to decline any order for any reason, including but not limited to product unavailability, pricing errors, suspected fraudulent activity, or inability to verify payment information.
We accept the following payment methods:
All payments are processed securely using 256-bit SSL encryption. We do not store your full payment card details on our servers. Payment processing is handled by our third-party payment processors in accordance with the Payment Card Industry Data Security Standards (PCI DSS).
All prices on our website are displayed in British Pounds Sterling (GBP). For international orders, your bank or payment provider may apply currency conversion fees. Such fees are your responsibility and are not controlled by Gift Curated Ltd.
All prices displayed on our website include Value Added Tax (VAT) at the applicable rate where required. Delivery charges are shown separately at checkout and vary depending on the delivery method selected and the destination address.
We take great care to ensure that the prices displayed on our website are accurate and up to date. However, errors may occasionally occur. If we discover a pricing error relating to a product you have ordered, we will contact you as soon as reasonably possible to inform you of the error. You will then have the choice of confirming the order at the correct price or cancelling the order for a full refund. If we are unable to contact you within a reasonable time, we reserve the right to cancel the order and issue a full refund.
Product availability is subject to change at any time. Where a product becomes unavailable after you have placed an order, we will notify you promptly and offer either a comparable alternative product (subject to your agreement) or a full refund for the unavailable item.
We reserve the right to change our prices at any time. Price changes will not affect orders that have already been accepted and confirmed by us.
We offer the following UK delivery options:
Delivery times are estimates and are not guaranteed. Working days are Monday to Friday, excluding public holidays. Deliveries to certain remote areas within Scotland, the Scottish Highlands and Islands, Northern Ireland, the Channel Islands and the Isle of Man may take additional time.
We deliver to most countries worldwide. International delivery costs are calculated at checkout based on the weight of the order and the destination. Typical delivery times for international orders are 7 to 14 working days, although this may vary by destination.
International customers are responsible for all customs duties, import taxes and any other fees that may be levied by the destination country. These charges are not included in the price of products or delivery fees and are entirely the responsibility of the recipient.
Risk of loss and damage to products passes to you upon delivery. Title to the products passes to you once we have received full payment. If you have requested delivery to a third-party recipient, risk passes to the recipient upon delivery at the specified address.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving the products, without giving any reason. The cancellation period expires 14 days after the day on which you or a third party nominated by you (other than the carrier) physically takes possession of the goods.
In addition to your statutory rights, we offer an extended 30-day returns policy. You may return any eligible product within 30 days of delivery for a full refund, provided the item is in its original condition, unused and in its original packaging. To initiate a return, please contact us at [email protected] with your order number and the reason for your return.
The following items cannot be returned unless they are faulty or damaged upon arrival:
If you receive a product that is faulty, damaged or not as described, please contact us within 48 hours of delivery at [email protected]. We will arrange for a replacement or full refund at our expense, including return postage costs. Please retain all packaging and photograph the damage where possible to help us process your claim efficiently.
Refunds will be processed to the original payment method within 14 days of receiving the returned item. Please allow 3 to 5 additional working days for the refund to appear in your account, depending on your bank or payment provider.
Certain products on our website can be personalised with engraving, monogramming, custom text or other modifications. When ordering personalised products, please ensure that all details you provide (including spelling, capitalisation and formatting) are accurate before submitting your order.
Personalised items are made to your individual specification and are therefore non-returnable and non-refundable under the Consumer Contracts Regulations 2013, unless the item is faulty, damaged or does not match the personalisation you specified.
Personalised items typically require an additional 2 to 3 working days for preparation. We will confirm the estimated dispatch date in your order confirmation email.
We reserve the right to refuse any personalisation request that we deem to be offensive, defamatory, discriminatory or otherwise inappropriate.
When using our website, you agree to:
We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we reasonably believe you have violated any of these obligations.
All content on this website, including but not limited to text, graphics, logos, icons, images, product descriptions, photographs, audio clips, digital downloads, data compilations and software, is the property of Gift Curated Ltd or its content suppliers and is protected by United Kingdom and international copyright, trademark and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use this website for personal, non-commercial purposes. This licence does not include the right to:
This licence shall automatically terminate if you violate any of these restrictions. Upon termination, you must destroy any downloaded materials in your possession, whether in electronic or printed format.
This website and all products and services offered through it are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Gift Curated Ltd makes no warranties, express or implied, regarding the operation of this website or the information, content, materials or products included on it.
Without limiting the foregoing, we do not warrant that:
Product images are for illustrative purposes. Actual products may vary slightly in colour, size and appearance due to differences in screen settings, photography conditions and natural variations in handmade or artisan products.
Nothing in these Terms excludes or limits any warranty implied by law where to do so would be unlawful. Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or other applicable consumer protection legislation.
To the fullest extent permitted by applicable law, Gift Curated Ltd, its directors, employees, partners, agents, suppliers and affiliates shall not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, data, goodwill, business opportunity or anticipated savings, whether arising from contract, tort (including negligence), breach of statutory duty or otherwise, even if we have been advised of the possibility of such damages.
Our total aggregate liability to you for any claim arising out of or relating to these Terms or your use of this website shall not exceed the total amount you paid to Gift Curated Ltd for the specific order giving rise to the claim in the twelve (12) months preceding the event that gave rise to the liability.
Nothing in these Terms shall limit or exclude our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by Section 12 of the Sale of Goods Act 1979; or (d) any matter for which it would be unlawful for us to exclude or restrict liability.
You agree to indemnify, defend and hold harmless Gift Curated Ltd, its directors, officers, employees, agents, licensors and suppliers from and against all claims, losses, expenses, damages and costs (including reasonable legal fees) arising from or relating to:
This indemnification obligation shall survive the termination or expiry of these Terms and your use of this website.
Our website may contain links to third-party websites, services or resources that are not owned or controlled by Gift Curated Ltd. These links are provided for your convenience and information only. We have no control over the content, privacy policies or practices of any third-party websites.
The inclusion of any link does not imply endorsement, approval or recommendation by Gift Curated Ltd of the linked website or its content. You acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods or services available on or through any third-party website.
We strongly recommend that you review the terms and conditions and privacy policies of any third-party websites you visit.
Your use of this website is also governed by our Privacy Policy, which describes how we collect, use, store and protect your personal data. By using this website, you consent to the data practices described in our Privacy Policy.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For detailed information about cookies, analytics, advertising technologies and your data rights, please refer to our full Privacy Policy.
If you have any questions about how we handle your data, please contact our data protection contact at [email protected].
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Scotland.
Any legal proceedings arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Scotland, unless you are a consumer ordinarily resident in another part of the United Kingdom, in which case you may also bring proceedings in the courts of your country of residence.
Nothing in these Terms shall affect your statutory rights as a consumer, including any mandatory consumer protection laws that cannot be waived by agreement.
If you have a complaint or dispute concerning any aspect of your order or our services, we encourage you to contact us first to attempt to resolve the matter informally. Please reach out to us at [email protected] or by post at the address below, providing your order number and a clear description of the issue.
We will endeavour to respond to all complaints within five (5) working days and to resolve most issues within fourteen (14) working days of receiving your complaint.
If we are unable to resolve your dispute through our internal complaints process, you may refer the matter to an alternative dispute resolution (ADR) provider. As a consumer in the UK, you may also submit a complaint through the European Commission's Online Dispute Resolution platform or seek advice from Citizens Advice.
If informal resolution and ADR are unsuccessful, either party may refer the dispute to the courts of Scotland in accordance with Section 15 of these Terms.
We may, at our sole discretion, suspend or terminate your access to this website and any associated services, with or without notice, for any reason, including but not limited to:
Upon termination, your right to use the website will cease immediately. Any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations and limitations of liability.
Termination of your access does not affect any rights or obligations that accrued prior to the termination, including any obligation to pay for products already ordered and confirmed.
We reserve the right to update, modify or replace any part of these Terms at any time. When we make material changes, we will notify you by posting a notice on our website homepage at least fourteen (14) days before the changes take effect. The "Last Updated" date at the top of this page will also be revised.
Your continued use of the website after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with the modified Terms, you should stop using the website before the changes take effect.
We recommend that you review these Terms periodically to stay informed of any updates. It is your responsibility to check this page regularly for changes.
If you have any questions, concerns or complaints about these Terms and Conditions, or if you wish to exercise any of your rights, please contact us using the details below:
Gift Curated Ltd
Tillywhally House, Milnathort, Kinross, Scotland, KY13 0RN
Company Registration Number: 14573928
VAT Number: GB 428 7619 37
If any provision of these Terms is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely achieves the intended economic and legal effect of the original provision.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Gift Curated Ltd regarding your use of this website and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral.
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Gift Curated Ltd.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to a third party without your consent, provided that such assignment does not reduce the protections afforded to you under these Terms.
Gift Curated Ltd shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, pandemics, wars, strikes, supply chain disruptions, postal or courier service delays, power outages or internet service failures.
All gifts are selected for quality and presentation. Personalised items are non-returnable unless faulty. Prices include VAT where applicable. Product images are for illustrative purposes; actual products may vary slightly in colour and appearance due to screen settings and natural material variations. Delivery times are estimates and may be affected by external factors beyond our control.